FAQ

• Q1:

  Viracle Privacy Policy

  Shenzhen Viracle Electronics Co., Limited. delivers RangerCam cameras, mounts, cables, kits, or modules, including any accompanying software, components, documentation (collectively, 'Products') to users in accordance with the terms and conditions set forth herein ('Terms'). Acceptance of the Products is expressly subject to these Terms. Notwithstanding anything herein to the contrary, if a written contract signed by both parties is in existence covering the sale of the Products, the terms and conditions of said contract shall prevail to the extent they are inconsistent with these Terms.

  
  

  Acceptance of Terms:

  
  

  YOU ACKNOWLEDGE AND AGREE THAT BY ACCESSING OR USING THE PRODUCTS, YOU, YOUR HEIRS, AND ASSIGNS (COLLECTIVELY, 'YOU' or 'YOUR') ARE INDICATING THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR RIGHT TO USE THE PRODUCTS AND SHOULD RETURN THEM IMMEDIATELY.

  
  

  System Software License:

  
  

  The software embedded in the camera, remote and other devices ('System Software') is licensed for use on such devices only in accordance with the following license terms.

  
  

  Conditioned upon Your compliance with these Terms, RangerCam hereby grants to You a limited, non-exclusive and nontransferable license to use the System Software for personal use on a single Product owned or otherwise controlled by You. RangerCam reserves all rights in the System Software not expressly granted to You in these Terms.

  
  

  Except as expressly and unambiguously permitted by these Terms, You shall not: (i) copy (except in the course of loading or installing) or modify the System Software, including but not limited to, adding new features or otherwise making adaptations that alter the functioning of the System Software; (ii) transfer, sublicense, rent, lease, lend or otherwise distribute the System Software to any third party; (c) make the functionality of the System Software available to multiple users through any means, including, but not limited to, by uploading the System Software to a network or file-sharing service or through any hosting, application service provider, service bureau, software-as-a-service or any other type of services.

  
  

  Your copy of the System Software is licensed, not sold. RangerCam retains ownership of the copyright, title and ownership of the System Software and any accompanying written materials, including all intellectual property rights therein, regardless of the form or media in or on which the original and other copies may exist. The System Software is protected by China copyright law and international treaties. You may not delete or in any manner alter the copyright, trademark and other proprietary rights notices or markings appearing on the System Software as delivered to You.

  
  

  Disclaimer of Warranties and Representations:

  
  

  YOU ACKNOWLEDGE AND AGREE THAT THE PRODUCTS ARE PROVIDED TO YOU ON AN “AS-IS” BASIS, AND “WITH ALL FAULTS” AND THAT THE PRODUCTS MAY CONTAIN DEFECTS AND THAT RangerCam HAS NOT MADE ANY REPRESENTATIONS OR WARRANTIES, EXCEPT AS SET FORTH HEREIN, REGARDING THE PRODUCTS, YOUR USE OF THE PRODUCTS, THE DISTRIBUTION OF THE PRODUCTS, OR ANY INFORMATION RELATING TO THE PRODUCTS. RangerCam DISCLAIMS ALL IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

  
  

  EXCEPT FOR THE LIMITED RIGHT TO USE THE PRODUCTS SET FORTH HEREIN, NOTHING IN THESE TERMS AND CONDITIONS SHALL BE CONSTRUED AS GRANTING OR CONFERRING ANY RIGHTS BY LICENSE, PATENT, OR ANY OTHER INDUSTRIAL OR INTELLECTUAL PROPERTY RIGHT OF RangerCam, ITS SUPPLIERS/LICENSORS OR ANY OTHER THIRD PARTY, TO USE THE PRODUCTS IN ANY FINISHED END-USER OR READY-TO-USE OTHER PRODUCT, OR FOR ANY INVENTION, DISCOVERY OR IMPROVEMENT MADE, CONCEIVED OR ACQUIRED PRIOR TO OR AFTER DELIVERY OF THE PRODUCTS.

  
  

  Limitation of Liability:

  
  

  IN NO EVENT SHALL RangerCam OR ITS VENDORS BE LIABLE FOR: (i) SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF KNOWN TO RangerCam OR VENDOR; (ii) DAMAGES RESULTING FROM LOSS OF DATA, USE, OR PROFITS; (iii) DAMAGES RESULTING FROM USE OF THE PRODUCTS WHILE DRIVING; (iv) ANY OTHER DAMAGES RESULTING FROM YOUR USE OR POSSESSION OF THE PRODUCTS; OR (v) ANY CLAIM, WHETHER IN CONTRACT OR TORT, THAT AROSE MORE THAN ONE YEAR PRIOR TO THE INSTITUTION OF SUIT THEREON. YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE THE SOLE RESPONSIBILITY FOR ADEQUATE PROTECTION AND BACK-UP OF YOUR VIDEOS, DATA OR EQUIPMENT USED IN CONNECTION WITH THE PRODUCTS, AND THAT RangerCam SHALL HAVE NO LIABILITY TO ANY LOSS OR DAMAGES RESULTING FROM YOUR FAILURE TO DO SO.

  
  

  You agree and acknowledge that You assume full, exclusive and sole responsibility for the use of the Products, and further agree and acknowledge that Your use of the Products is made entirely at Your own risk. You further acknowledge that it is Your responsibility to comply with all applicable laws (including traffic laws) while using the Products.

  
  

  Indemnity:

  
  

  You hereby agree to indemnify and hold harmless RangerCam and its employees, officers, directors and agents, from and against all claims, damages, expenses, losses and liabilities arising from (i) Your use of the Products; and (ii) Your failure to comply with these Terms. This indemnity is intended to cover all expenses, payments, loss, loss of profits or any other damages, direct or indirect, monetary or non-monetary, incurred by RangerCam, its employees, officers, directors or agents, including but not limited to legal expenses and attorney fees.

  
  

  Safety-Related Warnings and Restrictions:

  
  

  You shall operate the Products within RangerCam’s recommended specifications and environmental considerations stated in any user guide, other available documentation provided by RangerCam, any other applicable requirements, and You will employ reasonable and customary safeguards.

  
  

  You assume all responsibility and liability for proper and safe handling and use of the Products by You or any other individuals that You permit to use the Products (“Other Users”). You assume all responsibility and liability for any improper or unsafe handling or use of the Products by You or Other Users.

  
  

  You assume all responsibility and liability to determine whether the Products are subject to any applicable international, federal, state, or local laws and regulations related to Your handling and use of the Products and, if applicable, You assume all responsibility and liability for compliance in all respects with such laws and regulations. You assume all responsibility and liability for proper disposal and recycling of the Products consistent with all applicable international, federal, state, and local requirements.

  
  

  Accuracy of Information: To the extent RangerCam provides information on the availability and function of the Products, RangerCam attempts to be as accurate as possible. However, RangerCam does not warrant the accuracy of the Products’ description, or the availability of the Products, as accurate, complete, reliable, current, or error-free.

  
  

  Privacy:

  
  

  RangerCam respects Your privacy during Your use of the Products, although our products or services may include third-party products or services, such as Push notifications, etc. When you use these products or services, they may also collect and use your information to serve you. Our Privacy Policy pertaining to the use of the Products is readily accessible at this link, and is hereby incorporated by reference as part of these Terms. Since the Privacy Policy is subject to periodic updates, it is recommended that You periodically review our website for updates.

  
  

  Location-Based Service:

  
  

  Some features of the Products make use of detailed location and route information, for example in the form of GPS signals and other information sent by Your mobile device on which RangerCam’s mobile application is installed and activated. These features cannot be provided without utilizing this technology. RangerCam uses Your location and route information to create a detailed location history of all of Your journeys made when using the Products. RangerCam uses this history to offer the Products to You, to improve the quality of the Products it offers to You and to all of its users, and to improve the accuracy of its mapping and navigation data. This history is retained by RangerCam for a limited period of time and in accordance with the Privacy Policy.

  
  

  Miscellaneous:

  
  

  These terms and conditions shall be governed by and interpreted in accordance with the International Law, without reference to conflict-of-laws principles. You agree that exclusive jurisdiction for any dispute arising out of or relating to these terms and conditions lies within courts located in China and consent to venue in Shenzhen, Guangdong. Notwithstanding the foregoing, any judgment may be enforced in any China or foreign court, and RangerCam may seek injunctive relief in any China or foreign court.

  
  

  You shall comply with all applicable laws, regulations and ordinances in Your use of the Products.

  
  

  All notices, requests, consents, claims, demands, waivers and other communications hereunder (each, a “Notice”) shall be in writing and addressed to RangerCam at R403, Bldg.21, Waijing Industrial Park, Fucheng Street, Guanlan, Longhua, Shenzhen,China. or, if different, the address set forth on the RangerCam website at www.viracle.com All Notices shall be delivered by personal delivery, nationally recognized overnight courier (with all fees pre-paid), facsimile or email (with confirmation of transmission), or certified or registered mail (in each case, return receipt requested, postage pre-paid). Except as otherwise provided in this Agreement, a Notice is effective only (a) upon receipt by the receiving party and (b) if the party giving the Notice has complied with the requirements of this Section.

  
  

  This Agreement constitutes the entire Agreement between the parties respecting the Products and supersedes all prior agreements or representations, oral or written, concerning the subject matter herein and may not be changed except by written amendment signed by both parties.

  
  

  If any of the provisions of this Agreement are invalid under any applicable statute or rule of law, such provisions or portion thereof are to that extent deemed to be omitted.

  
  

  The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of that right or any other right hereunder.

  
  

  These terms, along with the Privacy Policy, constitute the entire and exclusive understanding and agreement between RangerCam and You regarding the Products, and these Terms supersede and replace any and all prior oral or written understandings or agreements between RangerCam and You regarding the Products.

  
  

  December 2018

  
  

  深圳市威途客科技有限公司隐私政策

  
  

  深圳市威途客科技有限公司向用户提供 RangerCam 记录仪、支架、线材、套件或模块，包括任何随附的软件、组件、文档（统称为“产品”）。产品的接受明确受这些条款的约束。尽管有任何相反的规定，如果双方签署的书面合同涵盖产品的销售，则在与本条款不一致的情况下，应以该合同的条款和条件为准。

  
  

  接受条款：

  
  

  您承认并同意，通过访问或使用产品，您、您的继承人和受让人（统称“您”或“您的”）表明您已阅读、理解并同意受这些条款的约束。如果您不同意这些条款，则您无权访问或使用产品并应立即退货。

  
  

  系统软件许可证：

  
  

  嵌入在相机、遥控器和其他设备中的软件（“系统软件”）仅根据以下许可条款被许可在此类设备上使用。

  
  

  在您遵守这些条款的情况下，RangerCam 特此授予您有限的、非排他性的和不可转让的许可，以在您拥有或以其他方式控制的单个产品上使用系统软件供个人使用。 RangerCam 保留系统软件中未在这些条款中明确授予您的所有权利。

  
  

  除非本条款明确明确允许，否则您不得：(i) 复制（在加载或安装过程中除外）或修改系统软件，包括但不限于添加新功能或以其他方式进行修改以改变系统软件系统软件的功能； (ii) 将系统软件转让、再许可、出租、出租、出借或以其他方式分发给任何第三方； (c) 通过任何方式向多个用户提供系统软件的功能，包括但不限于通过将系统软件上传到网络或文件共享服务或通过任何托管、应用程序服务提供商、服务机构，软件即服务或任何其他类型的服务。

  
  

  您的系统软件副本已获得许可，而非出售。 RangerCam 保留系统软件和任何随附书面材料的版权、所有权和所有权，包括其中的所有知识产权，无论原件和其他副本可能存在于何种形式或媒体上。系统软件受中国著作权法和国际条约保护。您不得删除或以任何方式更改交付给您的系统软件上出现的版权、商标和其他所有权声明或标记。

  
  

  免责声明和陈述：

  
  

  您承认并同意，产品是按“原样”提供给您的，并且“存在所有缺陷”，并且产品可能包含缺陷，并且 RangerCam 未做出任何陈述或保证，除非本文另有规定，关于产品、您对产品的使用、产品的分销或与产品相关的任何信息。 RangerCam 否认所有默示保证，包括但不限于对适销性和特定用途适用性的默示保证。

  
  

  除此处规定的使用产品的有限权利外，这些条款和条件中的任何内容均不得解释为通过许可、专利或 RangerCam、其供应商/许可方或任何其他工业或知识产权授予或授予任何权利其他第三方，将产品用于任何成品或准备使用的其他产品，或用于在产品交付之前或之后做出、构思或获得的任何发明、发现或改进。

  
  

  责任限制：

  
  

  在任何情况下，RangerCam 或其供应商均不对： (i) 特殊的、间接的、附带的或后果性的损害负责，即使 RangerCam 或供应商知道； (ii) 因数据丢失、使用或利润损失造成的损害； (iii) 驾驶时使用产品造成的损坏； (iv) 因您使用或拥有产品而导致的任何其他损害；或 (v) 在提起诉讼前一年以上提出的任何索赔，无论是合同索赔还是侵权索赔。您承认并同意，您应对与产品相关的视频、数据或设备的充分保护和备份承担全部责任，并且 RangerCam 对因您未能做到这一点而导致的任何损失或损害不承担任何责任所以。

  
  

  您同意并承认您对产品的使用承担全部、专有和唯一的责任，并进一步同意并承认您对产品的使用完全由您自己承担风险。您进一步承认，在使用产品时遵守所有适用法律（包括交通法）是您的责任。

  
  

  赔款：

  
  

  您在此同意赔偿 RangerCam 及其员工、高级职员、董事和代理人，使其免受因 (i) 您使用产品而引起的所有索赔、损害、费用、损失和责任； (ii) 您未能遵守这些条款。此赔偿旨在涵盖 RangerCam、其员工、高级职员、董事或代理人（包括但不限于法律费用和律师费。

  
  

  与安全相关的警告和限制：

  
  

  您应在任何用户指南、RangerCam 提供的其他可用文档、任何其他适用要求中规定的 RangerCam推荐规格和环境考虑因素范围内操作产品，并且您将采用合理和惯常的保护措施。

  
  

  对于您或您允许使用产品的任何其他个人（“其他用户”）正确和安全地处理和使用产品，您承担所有责任和义务。对于您或其他用户对产品的任何不当或不安全处理或使用，您承担所有责任和义务。

  
  

  您承担确定产品是否受与您处理和使用产品相关的任何适用的国际、联邦、州或地方法律和法规的所有责任和义务，并且如果适用，您承担所有符合以下规定的责任和义务遵守此类法律法规的所有方面。您承担按照所有适用的国际、联邦、州和当地要求正确处置和回收产品的所有责任和义务。

  
  

  信息的准确性：在 RangerCam 提供有关产品可用性和功能的信息的范围内，RangerCam 力求尽可能准确。但是，RangerCam 不保证产品描述的准确性或产品的可用性，如准确、完整、可靠、最新或无错误。

  
  

  隐私：

  
  

  RangerCam 在您使用产品期间尊重您的隐私，但是我们的产品或服务可能包括第三方的产品或服务（如推送等），当您使用这些产品或服务时，也可能收集并使用您的信息以为您提供服务。我们与产品使用有关的隐私政策可通过此链接轻松访问，并在此通过引用并入这些条款的一部分。由于隐私政策会定期更新，因此建议您定期查看我们的网站以获取更新。

  
  

  基于位置的服务：

  
  

  产品的某些功能利用了详细的位置和路线信息，例如 GPS 信号的形式以及由您安装和激活 RangerCam 移动应用程序的移动设备发送的其他信息。如果不使用该技术，就无法提供这些功能。 RangerCam 使用您的位置和路线信息来创建您在使用产品时进行的所有旅程的详细位置历史记录。 RangerCam 使用此历史记录向您提供产品，提高其向您及其所有用户提供的产品的质量，并提高其地图和导航数据的准确性。 RangerCam 会根据隐私政策在有限的时间内保留此历史记录。

  
  

  其他：

  
  

  这些条款和条件应受国际法管辖并根据国际法进行解释，而不参考法律冲突原则。您同意由这些条款和条件引起的或与之相关的任何争议的专属管辖权在中国的法院，并同意在广东深圳进行审判。尽管有上述规定，任何判决均可在任何中国或外国法院执行，RangerCam 可在任何中国或外国法院寻求禁令救济。

  
  

  您在使用产品时应遵守所有适用的法律、法规和条例。

  
  

  本协议项下的所有通知、请求、同意、索赔、要求、弃权和其他通信（统称“通知”）均应以书面形式发送至中国深圳龙华观澜福城街道外经工业园21栋403，RangerCam。或者，如果不同，则为 RangerCam 网站 www.viracle.com 上规定的地址。快递或挂号信或挂号信（在每种情况下，都要求回执，预付邮资）。除非本协议另有规定，通知仅在 (a) 接收方收到时和 (b) 如果发出通知的一方已遵守本节的要求，则有效。

  
  

  本协议构成双方之间关于产品的完整协议，并取代所有先前关于本协议标的的口头或书面协议或陈述，除非双方签署书面修改，否则不得更改。

  
  

  如果本协议的任何条款根据任何适用的法规或法律规则无效，则此类条款或其部分在该程度上被视为被省略。

  
  

  任何一方未能在任何方面行使本协议规定的任何权利不应被视为放弃该权利或本协议项下的任何其他权利。

  
  

  这些条款连同隐私政策构成 RangerCam 与您之间关于产品的完整和排他性的理解和协议，并且这些条款取代并取代 RangerCam 与您之间关于产品的任何和所有先前的口头或书面理解或协议。

  
  

  2018 年 12 月

  
  

• Q2:

  Is the system with warranty?

  Yes , the 360 degrees bird view has 24 months warranty.

• Q3:

  Can the system work with Car Decoder?

  Yes , our system can work with decoder.

• Q4:

  How to install the cameras ?

  The cameras will be adjusted by the calibration cloths. The detail installation as in the user manual.

• Q5:

  What is the effect when they works at night?

  Our system is SONY225 lens , with 0.01Lux Minimum Illumination. So it is high quality to work at night.

• Q6:

  How is the system working ?

  Automatically to work , such as ,

  1) when you turn left , it will be automatically to shows left camera video +Bird view

  2) When you turn right , it will be automatically to shows right camera video + bird view

  3) When you go straight, it will be automatically to shows front camera video + bird view

  4) When you reverse , it will be automatically to shows rear camera video + bird view

• Q7:

  Why after pulling real-time, SD card has a lot of different length of time and size files?

  Because he files pulled in real time are saved separately, and a new live file starts recording when real-time starts, in order to video smoothly, Data Rate is compressed, so the size becomes smaller.

• Q8:

  Why it was not locate sometimes?

  If it is a weather and environmental factor, when you are in a very dense area of tunnels, bridges, woods and underground parking lots, it can cause the AutoCam not to receive signal, leaving this environment, can be automatically restored.

• Q9:

  Why can’t pull the real-time?

  Check if the AutoCam is waking up in the state, AutoCam wakes up within 12 seconds alarm can. not pull real-time.

• Q10:

  Why the Bluetooth, which was previously set as the owner, not automatically connected?

  Due to the AutoCam settings changed, the Bluetooth display fails when connected the AutoCam again, you need to delete the account in the Bluetooth settings of the phone, and then re-connect the connection settings.

• Q11:

  Why suddenly get stuck in real time?

  It may be that someone else is pulling as the APP supports multiple people to add accounts, but only one device pulls live and plays back video.

• Q12:

  Why does the AutoCam connected and not online?

  Check whether the 4G network has signal or not, and your mobile phone connectted to the hotspot, check if you can access the Internet.

• Q13:

  Is there a leak in recording video files when there is no standby?

  Because the AutoCam is stop recording when the video list plays a recorded video and views the photo.

• Q14:

  Why the SD card can not be recorded automatically?

  · Since the high-definition video data is large, when the video is recorded and stored, each frame of data is stored in the memory card. If use a low-speed card for storage, the storage speed and the video required for the video recording will appear. It is recommended that users use C10 or above high-speed memory card.

  · Check if the memory is full and cannot be recorded, and if so, please format the memory card.

• Q15:

  Why does AutoCam can not wake up when there is no power failure and standby?

  Please check if the screen saver was setted .

• Q16:

  asdas

  asd
  

• Q17:

  Can you give me the details of someone who can fit these for me?

  Can you give me the details of someone who can fit these for me?

  Can you give me the details of someone who can fit these for me?

  Can you give me the details of someone who can fit these for me?

  Can you give me the details of someone who can fit these for me?

• Q18:

  Can I fit them myself?

  Yes you can. The majority of our customers fit the parking sensors themselves with no trouble. The wiring is very simple, just requiring you to connect two wires. The power wire connects to the cable which powers the reversing light, so when you put the car into reverse and the rear reverse light comes on it will also switch on your parking sensors. The second wire just needs to be connected to the chassis of the vehicle to earth the system. If you are worried about drilling holes in your bumper then we have adhesive systems too.